Refunds & Returns


We want you to enjoy your purchase from Katy Sue Designs. If you're not 100% satisfied with your items, you can return your order by post within 30 days of the purchase date.

Please enclose a note giving the reason for the return and on receipt, we will exchange it for an alternative item or items. If you would prefer, we will issue you a full refund (including standard postage) within 10 working days of receipt of your returned item. Your refund will be credited to your original payment method.

Any returned items must reach us in unopened, "new" condition with all original packaging present.

As stated in distance selling regulations, we cannot accept returns of DVDs or CDs if you have opened the seal.

In the unlikely event that your order or items within it are damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days. We will also refund your return postage.

Please return your items to the address below:

Katy Sue Designs Ltd

Unit 6 Holman Court
Henry Robson Way
South Shields
Tyne and Wear
NE33 1RL
England


Shipping Rates


Please see our price based rates below:

CountryCodePriceFree Shipping
AfghanistanAF£14.99Spend Over £300
Aland IslandsAX£14.99Spend Over £300
AlbaniaAL£14.99Spend Over £300
AlgeriaDZ£14.99Spend Over £300
AndorraAD£14.99Spend Over £300
AngolaAO£14.99Spend Over £300
AnguillaAI£14.99Spend Over £300
AntarcticaAQ£14.99Spend Over £300
ArmeniaAM£14.99Spend Over £300
ArubaAW£14.99Spend Over £300
AustraliaAU£14.99Spend Over £300
AustriaAT£10.99Spend Over £85
AzerbaijanAZ£14.99Spend Over £300
BahrainBH£14.99Spend Over £300
BangladeshBD£14.99Spend Over £300
BelarusBY£14.99Spend Over £300
BelgiumBE£8.99Spend Over £75
BelizeBZ£14.99Spend Over £300
BeninBJ£14.99Spend Over £300
BhutanBT£14.99Spend Over £300
Bosnia and HerzegovinaBA£30.00Spend Over £200
BotswanaBW£14.99Spend Over £300
Bouvet IslandBV£14.99Spend Over £300
British Indian Ocean TerritoryIO£14.99Spend Over £300
BruneiBN£14.99Spend Over £300
BulgariaBG£30.00Spend Over £200
Burkina FasoBF£14.99Spend Over £300
Burma (Myanmar)MM£14.99Spend Over £300
BurundiBI£14.99Spend Over £300
CambodiaKH£14.99Spend Over £300
CameroonCM£14.99Spend Over £300
Cape VerdeCV£14.99Spend Over £300
Cayman IslandsKY£14.99Spend Over £300
Central African RepublicCF£14.99Spend Over £300
ChadTD£14.99Spend Over £300
ChinaCN£14.99Spend Over £300
Christmas IslandCX£14.99Spend Over £300
Cocos (Keeling) IslandsCC£14.99Spend Over £300
ComorosKM£14.99Spend Over £300
Congo, Dem. RepublicCD£14.99Spend Over £300
Congo, RepublicCG£14.99Spend Over £300
Cook IslandsCK£14.99Spend Over £300
Costa RicaCR£14.99Spend Over £300
CroatiaHR£19.99Spend Over £150
CubaCU£14.99Spend Over £300
CyprusCY£14.99Spend Over £300
Czech RepublicCZ£11.99Spend Over £125
DenmarkDK£9.99Spend Over £85
DjiboutiDJ£14.99Spend Over £300
DominicaDM£14.99Spend Over £300
Dominican RepublicDO£14.99Spend Over £300
East TimorTP£14.99Spend Over £300
EgyptEG£14.99Spend Over £300
El SalvadorSV£14.99Spend Over £300
Equatorial GuineaGQ£14.99Spend Over £300
EritreaER£14.99Spend Over £300
EstoniaEE£16.99Spend Over £150
EthiopiaET£14.99Spend Over £300
Falkland IslandsFK£14.99Spend Over £300
Faroe IslandsFO£14.99Spend Over £300
FijiFJ£14.99Spend Over £300
FinlandFI£19.99Spend Over £150
FranceFR£8.99Spend Over £75
French PolynesiaPF£14.99Spend Over £300
French Southern TerritoriesTF£14.99Spend Over £300
GabonGA£14.99Spend Over £300
GambiaGM£14.99Spend Over £300
GeorgiaGE£14.99Spend Over £300
GermanyDE£8.99Spend Over £75
GhanaGH£14.99Spend Over £300
GibraltarGI£14.99Spend Over £300
GreeceGR£25.00Spend Over £200
GreenlandGL£14.99Spend Over £300
GrenadaGD£14.99Spend Over £300
GuadeloupeGP£14.99Spend Over £300
GuamGU£14.99Spend Over £300
GuatemalaGT£14.99Spend Over £300
GuernseyGG£14.99Spend Over £300
GuineaGN£14.99Spend Over £300
Guinea-BissauGW£14.99Spend Over £300
HaitiHT£14.99Spend Over £300
Heard Island and McDonald IslandsHM£14.99Spend Over £300
HondurasHN£14.99Spend Over £300
HongKongHK£14.99Spend Over £300
HungaryHU£13.99Spend Over £125
IcelandIS£14.99Spend Over £300
IndiaIN£14.99Spend Over £300
IndonesiaID£14.99Spend Over £300
IranIR£14.99Spend Over £300
IraqIQ£14.99Spend Over £300
IrelandIE£5.99Spend Over £60
Isle of ManIM£14.99Spend Over £300
IsraelIL£14.99Spend Over £300
ItalyIT£14.99Spend Over £100
Ivory CoastIV£14.99Spend Over £300
JamaicaJM£14.99Spend Over £300
JapanJP£14.99Spend Over £300
JerseyJE£14.99Spend Over £300
JordanJO£14.99Spend Over £300
KazakhstanKZ£14.99Spend Over £300
KenyaKE£14.99Spend Over £300
KiribatiKI£14.99Spend Over £300
Korea, Dem. Republic ofKP£14.99Spend Over £300
KuwaitKW£14.99Spend Over £300
KyrgyzstanKG£14.99Spend Over £300
LaosLO£14.99Spend Over £300
LatviaLV£19.99Spend Over £150
LebanonLB£14.99Spend Over £300
LesothoLS£14.99Spend Over £300
LiberiaLR£14.99Spend Over £300
LibyaLY£14.99Spend Over £300
LiechtensteinLI£14.99Spend Over £300
LithuaniaLT£14.99Spend Over £150
LuxemburgLU£14.99Spend Over £100
MacauMO£14.99Spend Over £300
MacedoniaMK£14.99Spend Over £300
MadagascarMG£14.99Spend Over £300
MalawiMW£14.99Spend Over £300
MalaysiaMY£14.99Spend Over £300
MaldivesMV£14.99Spend Over £300
MaliML£14.99Spend Over £300
MaltaMT£14.99Spend Over £300
Marshall IslandsMH£14.99Spend Over £300
MartiniqueMQ£14.99Spend Over £300
MauritaniaMR£14.99Spend Over £300
MauritiusMU£14.99Spend Over £300
MayotteYT£14.99Spend Over £300
MicronesiaFM£14.99Spend Over £300
MoldovaMD£14.99Spend Over £300
MonacoMC£14.99Spend Over £300
MongoliaMN£14.99Spend Over £300
MontenegroME£14.99Spend Over £300
MontserratMS£14.99Spend Over £300
MoroccoMA£14.99Spend Over £300
MozambiqueMZ£14.99Spend Over £300
NamibiaNA£14.99Spend Over £300
NauruNR£14.99Spend Over £300
NepalNP£14.99Spend Over £300
NetherlandsNL£7.99Spend Over £75
Netherlands AntillesAN£14.99Spend Over £300
New CaledoniaNC£14.99Spend Over £300
New ZealandNZ£14.99Spend Over £300
NicaraguaNI£14.99Spend Over £300
NigerNE£14.99Spend Over £300
NigeriaNG£14.99Spend Over £300
NiueNU£14.99Spend Over £300
Norfolk IslandNF£14.99Spend Over £300
Northern Mariana IslandsMP£14.99Spend Over £300
NorwayNO£19.99Spend Over £150
OmanOM£14.99Spend Over £300
PakistanPK£14.99Spend Over £300
PalauPW£14.99Spend Over £300
Palestinian TerritoriesPS£14.99Spend Over £300
PanamaPA£14.99Spend Over £300
Papua New GuineaPG£14.99Spend Over £300
PhilippinesPH£14.99Spend Over £300
PitcairnPN£14.99Spend Over £300
PolandPL£14.99Spend Over £150
PortugalPT£17.99Spend Over £150
Puerto RicoPR£14.99Spend Over £300
QatarQA£14.99Spend Over £300
ReunionRE£14.99Spend Over £300
RomaniaRO£14.99Spend Over £300
Russian FederationRU£14.99Spend Over £300
RwandaRW£14.99Spend Over £300
Saint Kitts and NevisKN£14.99Spend Over £300
Saint LuciaLC£14.99Spend Over £300
Saint Pierre and MiquelonPM£14.99Spend Over £300
Saint Vincent and the GrenadinesVC£14.99Spend Over £300
SamoaWS£14.99Spend Over £300
San MarinoSM£14.99Spend Over £300
Sao Tome and PrincipeST£14.99Spend Over £300
Saudi ArabiaSA£14.99Spend Over £300
SenegalSN£14.99Spend Over £300
SerbiaYU£14.99Spend Over £300
SeychellesSC£14.99Spend Over £300
Sierra LeoneSL£14.99Spend Over £300
SingaporeSG£14.99Spend Over £300
SlovakiaSK£14.99Spend Over £125
SloveniaSI£14.99Spend Over £150
Solomon IslandsSB£14.99Spend Over £300
SomaliaSO£14.99Spend Over £300
South AfricaZA£14.99Spend Over £300
South Georgia and the South Sandwich IslandsGS£14.99Spend Over £300
South KoreaKR£14.99Spend Over £300
SpainES£11.99Spend Over £100
Sri LankaLK£14.99Spend Over £300
SudanSD£14.99Spend Over £300
SurinameSR£14.99Spend Over £300
Svalbard and Jan MayenSJ£14.99Spend Over £300
SwazilandSZ£14.99Spend Over £300
SwedenSE£14.99Spend Over £125
SwitzerlandCH£19.99Spend Over £150
SyriaSY£14.99Spend Over £300
TaiwanTW£14.99Spend Over £300
TajikistanTJ£14.99Spend Over £300
TanzaniaTZ£14.99Spend Over £300
ThailandTH£14.99Spend Over £300
TogoTG£14.99Spend Over £300
TokelauTK£14.99Spend Over £300
TongaTO£14.99Spend Over £300
TunisiaTN£14.99Spend Over £300
TurkeyTR£14.99Spend Over £300
TurkmenistanTM£14.99Spend Over £300
Turks and Caicos IslandsTC£14.99Spend Over £300
TuvaluTV£14.99Spend Over £300
UgandaUG£14.99Spend Over £300
UkraineUA£14.99Spend Over £300
United Arab EmiratesAE£14.99Spend Over £300
UzbekistanUZ£14.99Spend Over £300
VanuatuVU£14.99Spend Over £300
VietnamVN£14.99Spend Over £300
Wallis and FutunaWF£14.99Spend Over £300
Western SaharaEH£14.99Spend Over £300
YemenYE£14.99Spend Over £300
ZambiaZM£14.99Spend Over £300
ZimbabweZW£14.99Spend Over £300